COO / Chief Operations Officer (f/m)

The highly successful InsurTech, wefox was founded in Switzerland in November 2014. It successfully operates across Germany, Austria and Switzerland. Wefox is customer centric and utilizes an ecosystem of key brokers and insurance companies to meet customer needs of trust and simplification. By combining the most advanced technology with traditional insurance consulting know-how, wefox has already managed to acquire more than 120,000 customers. We are now in phase two of our growth and need to continue to increase scale and improve scalability as we enter additional markets.

Responsibilities:

Chief Operations Officer leads and manages their teams to…

• Deliver exceptional customer service experiences across all channels
• Support our direct sales organization
• Onboard brokers and their customers as part of the account management team
• Administer policy services across the insurance value chain
• Ensure that our data is accurate and our operations adhere to all data standards

Qualifications & Skills:

• You are experienced with people performance, development and team management
• Customer centric process execution management
• Omni-channel platform execution management
• You like to look at a problem from various prospectives and open to new ideas
• You can build high performance teams
• History of successful omni-channel contact center management a plus
• History in insurance company or large insurance brokerage operations a plus

What we offer:

We are a diverse team and we are happy to see all applicants regardless of their origin, sexual orientation, confession, age or physical limitation

• A multi-disciplinary role with opportunity to manage your own path to success
• Full responsibility for your role from day one
• An excellent onboarding-program which eases your start at wefox
• Company benefits as public transport tickets, training and coaching
• A stack of the most modern technologies and working gadgets
• One of the most beautiful offices with modern amenities in the heart of Berlin
• An open minded and passionate team spirit devoted to innovation

We are looking forward to receiving your application digitally. Please include a cover letter, CV, and any relevant certificates (ideally as one PDF file) as well as salary expectations and your availability.

Your contact person for this opening is Mr. Roman Matyushkin

Apply here