Curriculum Vitae Baerbel Ritzmann Office Manager | Project Manager Procurement Officer | Customer Service Professional
Personal Information Name Address Mobile Security Languages E-mail Baerbel Ritzmann 51A Brown Way, Karrinyup, WA 6018 0477 788 038 Clean Police Check (January 2022), WWCC English, German, Dutch, French baerbel.ritzmann@gmail.com Personal Statement I am a highly versatile and dynamic sales, procurement, and administration professional with a highly transferable skillset that can be utilised in any department to drive profitable growth and reduce business costs. With experience as a technical sales specialist I can retain large amounts of product knowledge and specifications, while staying up to date with evolving new market trends. I have a high comfort level with public speaking and am confident presenting to (potential) new & existing customers. Thanks to my time as a Labelling Coordinator and Translator, I have excellent attention to detail, and my work ethic is second to none. Since April 2015 I have not been working as we moved to Asia where only one person per family was granted work rights, which were given to my husband. I am now ready to return to the workforce in a part-time, casual, or temporary capacity. I can interview immediately, including via video link, and I am considering opportunities in Perth’s CBD or northern suburbs. I also have a home office I can utilise. I have a passion for the pharmaceutical, tourism, relocation, and fitness industries, but I am open to new challenges. Education & Clearances Bachelor of Arts in Translation (English/Dutch) University of Maastricht (NL) April 1996 Skills & Competency • Extensive business acumen with the ability to achieve business goals and KPI’s • Maintaining inventory and stock control; negotiating with suppliers and ensuring materials/equipment are delivered on time • Confident with end-to-end sales process management including negotiating, securing, and preparing contracts and preferred supplier agreements. Adopts a consultative approach to sales, and follows through with all promises and commitments • Quoting and estimating on work orders • Can successfully development and implement procedures that streamline internal processes and maximise results and performance • Managing labelling projects and timeframes and working within regulatory frameworks • High proofreading abilities/attention to detail • Problem solving and conflict resolution Employment History May 2022 – now Child Contact Supervisor Adeona Child Contact Service • Supervising visits, performing handovers and writing combined court reports Maternity Leave | As well as Relocating to Indonesia, Bangkok, and Perth, Western Australia 2013 – April 2022 Job Processing Officer – Internal Sales Team Armacell Personal Services (A recruitment business unit of worldwide acting Armacell Group) January 2013 – April 2013 Curriculum Vitae | Baerbel Ritzmann 2 Research Assistant (Faculty of Law) University of Lancaster (GB) July 1995 • Admin tasks including document formatting, and complaint management • Excellent technical knowledge and competent up-selling/cross- selling • Adept with systems (including new system implementation) and able to work across multiple international platforms • Working within a multicultural, multi-functional environment; adept at business & stakeholder relationship management and building trust with partners, customers, and team members & employees • Coordinating relocation & related travel/accommodation activities including budgets/relocation frameworks and tracking and monitoring the visa application process • Innovative and ability to deliver in fast paced, high risk and demanding environments Germany
• Managing customer relationships, customer issue resolution, and cost centre budget • Coordinating processes that resolve customer issues or complaints in a timely fashion • Managing weekly customer order activities and taking immediate corrective actions for issues in cooperation with Business Managers. Travelling to customers to ensure corrective actions are in place when needed • Driving effective customer order handling and shipping procedures, achieving optimal customer service support in alignment with company goals concerning customer focus and logistics • Collaborating cross-functionally between departments to contribute to a continuous improvement environment and world class systems development • Overseeing, changing, and maintaining product pricing in SAP Maternity Leave November 2010 – January 2011 Affiliate Labelling Coordinator | Dept. of Regulatory Affairs & Quality Assurance Wyeth Pharmaceuticals GmbH, Münster (Since 01.07.2010, Pfizer Pharma GmbH) August 2004 – November 2010 Germany Pfizer Pharma GmbH develops and produces medicines and prescription drugs. The Company offers products in the areas of cancer, Alzheimer, vaccines, antidepressants, HRT, and antibiotics. • Initiating package changes and releasing packaging materials using an electronic tracking and documentation system (TrackWise and EDMS = ELTAR), within which the packaging changes (labelling change control) of our pharmaceuticals are documented and tracked in Europe • Implementing changes to regulatory text in packaging materials up to print release, proofreading technical texts & active tracking/documenting labelling change control projects (creating & maintaining data in ELTAR) • Electronically documenting status and deadlines of official change notifications and renewal applications issued by the BOH, EMA or FDA • Handling national and international correction procedures, including German and English correspondence with manufacturers abroad as well as monitoring deadlines for correction procedures and creation/provision of new packaging materials; regularly providing electronically generated reports • Coordinating internal & external international communication (matters concerning packaging materials) • Participating in international meetings of the Global Labelling Implementation Team as a representative of the German affiliate • Working with the planning team & manufacturers in Germany and abroad to determine implementation dates, optimising the use or destruction of old packaging materials and ensuring implementation of new packaging materials in accordance with the official requirements • Training new employees to familiarise them with the tasks of the ALC • Recording and checking parallel imports according to the working procedure (keeping and archiving correspondence, requesting samples, and checking them for conformity with the current labelling and compliance with the legal provisions on Pls as well as coordinating measures in consultation with the company lawyer, if necessary) • Organising and maintaining the global electronic labelling archive (EDMS – Electronic Document Managing System) and regular verification of the content • Preparing and performing regular audits by the European Head Office Translator Euroterm Translations Ltd December 2002 – July 2004 Euroterm Translations Ltd. is an internationally operating translation organisation. The Netherlands • Reading through/listening to material in one language, ascertaining an understanding of meaning and context, and converting it into a second language (generally from Dutch or English into German) • Translating a variety of documents, i.e. literary, legal, technical, scientific, educational, and commercial • Ensuring translated text meets editorial needs and proofreading translations to ensure they are error free • Delivering translated texts in accordance with the agreed deadline • Providing clients with quotes based on project length and level of complexity Customer Service + Sales Representative A. Schulmann GmbH October 1998 – November 2002 A leading international supplier of high-performance plastic compounds/resins used as raw materials in various markets. • Selling thermoplastics and maintaining an understanding of polymers, thermoset, and thermoplastics • Proactively providing business development proposals (properly qualified and quantified) • Accurate entry of customer orders and sales • Delivering on budgeted targets and KPI’s while working to increase revenue, gross margin, and customers Germany Curriculum Vitae | Baerbel Ritzmann 3
• Responding to customer inquiries via phone & email, answering emails in multiple inboxes with heavy traffic • Liaising with other departments and staff regarding order accuracy and dispatch to expedite customer orders • Providing advice to customers regarding technical questions/challenges in consultation with the company’s Thermoplastic Engineers • Complaint management and resolution Procurement Manager Germany F. Kirchhoff Gußasphalt GmbH & Co.KG January 1998 – September 1998 F. Kirchhoff GmbH is a group of German construction companies and a subsidiary of STRABAG SE. They specialise in traffic route construction, building and civil engineering, raw material extraction and raw material refinement. • Determining required resources (equipment/materials) from start to finish with attention to budget limitations; subcontracting equipment includes but is not limited to bulldozers and cranes, and materials such as cement & concrete etc. • Performing all procurement activities including pre-qualification, negotiating supplier agreements, preparation of contracts and tender management • Coordinating procurement schedules in collaboration with Project Managers and the construction schedule(s) • Identifying areas for improvement to continually drive performance and business results • Aiding with the management of the direction, coordination, and evaluation of procurement for the company • Developing relationships with stakeholders and strategic supply partners to improve business performance Office Manager ULFCAR GmbH April 1996 – December 1997 Aachen, Germany With 50+ years’ experience in the manufacture & application of resin floor materials, Ulfcar® is renowned as one of the leading experts in this field. • Providing confidential executive support to the management team including preparation of correspondence, reports, presentations, and essential documentation • Maintaining work schedules & travel schedules including booking travel arrangements for management team • Receiving and screening inbound telephone calls, e-mails, and visitors • Completing expense reports, paying invoices, and completing basic accounts related duties • Complex calendar, diary, and email inbox management • Sourcing, formatting, proofreading, editing, and collating documentation • Developing and managing processes for administration/workflow, ensuring streamlined outcomes Computer Literacy • TrackWise • EDMS • SAP Recommendations • GoogleDrive • Zoom • Skype • DropBox • Microsoft Excel, PowerPoint, Teams, Word, and Outlook “I want to personally thank you for your work on the European Product Compliance (EPC) initiative. The EPC initiative addresses one of the most complex & challenging business problems that Wyeth has ever faced. A tremendous amount of work has been completed because of your perseverance, hard work and determination. The knowledge that we take from EPC will be used to launch similar programs to ensure compliance for the rest of the world. I am proud of you for all the long hours, commitment, and dedication to this project. I’m relying on you for the remainder of this piece of work and your involvement in improving our compliance operations all over the world!”
Ferdinando Aspesi, Group Vice President, Global Compliance Operations at Wyeth Pharma GmbH “Baerbel worked as a job processing officer in our internal sales team. Her tasks focused on telephone customer service, order entry, processing & tracking in SAP, checking stock levels, and complaints processing. Baerbel was a resilient, motivated, conscientious, and committed staff member, who completed all her tasks independently, quickly and with a goal-oriented approach. With her quick grasp, she was able to familiarise herself quickly and confidently with new task areas and was able to handle complex and difficult tasks. She demonstrated solid professional knowledge, which she applied successfully. The quality of her work was consistently good, as were her solutions for any upcoming issues, and both the quality and quantity exceeded our expectations by far. She worked well under pressure and time constraints. We can also speak for our clients when we say, that during Mrs. Ritzmann’s time with us, we have been fully and completely satisfied with the quality and quantity of her work. Curriculum Vitae | Baerbel Ritzmann 4
Baerbel completed her work to our fullest satisfaction and met our expectations in every way. Her conduct towards superiors and co-workers was pleasant and without fail. She was a team player and her conduct towards our clients and business partners was also impeccable and exemplary. We wish her all the best and much success for her personal and professional future.”